Refund Policy

1. Scope

This Refund Policy explains when we refund subscription payments for openresearch.lol and how to request a refund. It forms part of our Terms of Service.

2. Monthly plans

If a monthly plan does not work for you, contact us within 7 days of the charge and we will review the request. Where the plan has had little or no usage, we normally refund the most recent monthly payment.

3. Annual plans

Annual plans can be refunded pro rata within 30 days of the initial purchase, minus any credits already consumed and any payment processing costs we cannot recover. After 30 days, annual plans are generally non-refundable but can be cancelled so they do not renew.

4. Credits and consumption

Credits that have already been consumed by runs, including runs on managed compute that we were billed for by a provider, are not refundable. Where a refund is issued, unused credits are removed from the account.

5. Renewals

Subscriptions renew automatically. We do not refund renewal charges by default, but we will review first-time renewal refund requests made within 7 days of the charge if the subscription was not used.

6. Exceptions

We do not issue refunds for accounts terminated for abuse, for violations of our Terms of Service, or for charges that are already the subject of a payment dispute or chargeback.

7. How to request a refund

Email support@openresearch.lol from the address on your account, with the invoice or order reference and a short description of the issue. We usually reply within two business days.

Approved refunds are returned to the original payment method through Stripe. Depending on your bank, the money can take 5 to 10 business days to appear.